Blog

This week we spoke with our Software Support Specialist Harry Miller, about what it’s like working for SubscriberCRM. Harry has worked for the company for 3 years supporting our customers in any which way possible. Here we find out why he loves his job and what he has learned on the way.

Why is it great to work at SubscriberCRM?

There are many reasons I enjoy working at SubscriberCRM. The first and most important reason is how close-knit we are as a company; trust is a very important factor and I feel like I can trust each and every one of the team here at SubscriberCRM. I can also say that the team is the very supportive both inside the workplace and out. I find that I am never hesitant asking the team about certain matters and they are more than happy to help me out and further educate me.

As well as getting along with everyone, the work environment is relaxed and there is no micro managing as you are trusted to finish any jobs that you have. The overall office atmosphere is also quite upbeat as we all bounce off each other and can have a laugh as well as being professional when we need to.

What do you like about your job & why do you like your job?

My job role is Software Support Specialist, just before we get into why I like my job I’ll explain a bit about what my job is. My job is to offer support both on the phone and by email to our customers. This can be anything from the simple tasks to more advance and in depth issues of SubscriberCRM. As well as offering support on the phone I also develop bespoke reports if our customers need data printed in a particular format.

Now, onto why I like my job; I enjoy working with computers and helping people – a fairly simple reason! I have always wanted to work with computers be it software or hardware. As I have had a strong IT background since a young age I knew this is the career path I would go down. I find helping people comes naturally and I feel I am valued both by the company and the customers that I help out.

As well as the satisfaction I get from helping others, another reason is also the colleagues I work with. Although we all work hard when we need to we can still have a laugh and everyone is always optimistic about any situation.

Another perk about my job is you never know who you’re going to talk to. It has helped me develop skills and also talk to a lot of new people all around the UK and a few internationally. Due to also never knowing who is going to need help you also need to be on the ball. I find that it always keeps me on my toes with all the new situations I face on a weekly basis – so there is never a dull moment!

Why SubscriberCRM is great and most importantly how they help our customers?

SubscriberCRM is great because we are so customer focussed. We are always looking for ways to improve in both our customer service and also the product that we provide. We offer regular training days, unlimited over the phone support and also our online support if they are ever stuck or looking for reassurance.

As well as what we do when you are our customer we also want to make your experience as smooth as possible if you are changing over your current database to ours, SubscriberCRM. We analyse your situation and can also recommend the best solution for your organisation, we are very upfront with what you will need and also any costs associated with this as we want you to have the best solution you can.