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If you use Sage Pay to take payments through SubscriberCRM, on your website or through the SubscriberCRM Portal, then you may have received an email from Sage Pay explaining that they will be changing to use protocol Transport Layer Security 1.2 (TLS 1.2)...

If you process Direct Debits then you may have received an email from Bacs explaining that they will be changing the way they generate XML reports.

Bacs will be generating the XML reports in line with current standards and the existing "old" standards of generating the XML reports will become obsolete...

SubscriberCRM can be implemented to operate in several different ways; but there is often confusion around what "cloud-based" really means and what options you have when you're looking to ditch your on-premises servers and move your software to the cloud.

We have just released the latest update for SubscriberCRM.

We have just released the latest update for SubscriberCRM.

Videos are the way that many charities are reaching their audiences these days. In fact, nearly all charities engage and inspire not only their supporters, but also their stakeholders using video. Today, video is incredibly easy to create, edit and upload, making it available to charities of all levels of technical ability. If your charity is considering the use of video to garner a higher number of donations, or you wish to know how best to use them for better income, you’ll definitely want to read on.

It is very likely that you’ve heard the term 'CRM' being used to describe several different kinds of software applications. Unfortunately, this term is one of the most used – and abused – in the software industry. CRM, or customer relationship management is a way of doing things. It is often implemented as part of the practice and policy of a company. Indeed, if your organisation is engaging in good donor management, it is likely that a CRM policy is already in place.

Many charities are willing and able to embrace new technology. Software’s continuing rapid evolution and our increasing reliance on it means that charities can no longer depend on manual processes or slow software. In order to compete for donor pounds, today’s charities need to have current technology in place to manage their operations. If your charity is experiencing any of the challenges mentioned below, it may be time to consider the possibility of a CRM upgrade.

As technology continues to evolve, the number of data security incidents increases. For the charity sector, the news is not good. Data security incidents have increased more than double year on year. According to information released by the Commissioner’s Office, there were 29 data security incidents reported between April and June of this year. In 2015 during the same period however, only 11 incidents were reported.

Over the last year, ad spend for charities increased as much as 6%, with double the money spent on ads for the cinema and digital realms. Market research firm Nielsen revealed an estimated ad spend by charities of £458.8m in 2015. But how much of that money was well spent, being targeted to already-successful campaigns and used to build new campaigns on that success?